Frequently Asked Questions | Lemonhone Curtains

To ensure the perfect fit, we recommend:

  • Width: Curtain width = track width × 2.0 to 2.2 times (based on your preferred fullness)

  • Height:

    • Hook track: Measure from the bottom of the track to the floor or windowsill

    • Rod installation: Measure from the center of the rod to the floor or windowsill

  • Tip: Leave a 1-2 cm gap above the floor to avoid dust collection.

👉 See our [Measurement Guide] for more details.

Lemonhone offers a variety of curtains for different spaces:

  • Blackout Curtains (Over 99% blackout, ideal for bedrooms and home theaters)

  • Semi-Blackout Curtains (Approx. 50%-80% blackout, great for living rooms and studies)

  • Sheer Curtains (Softly diffuse natural light)

  • Custom Curtains (Tailored exactly to your measurements)

Product pages provide full details on material, blackout rate, and recommended uses.

We offer free fabric swatches:

  • Customers can request up to 5 swatches per order

  • Swatches are typically dispatched within 3-5 days and delivered within 5-10 days

  • You can submit a request via the product page or contact our customer service team.

  • Standard curtains: Ships within 7-10 business days

  • Custom curtains: Production within 7-15 business days

  • Shipping time:

    • Sea freight: 30-45 calendar days

    • Air freight: 7-15 calendar days

A tracking number will be provided after shipment.
(Actual delivery times may vary depending on logistics and holidays.)

Yes. Lemonhone accepts bulk and large project orders.

How to order:

  • Contact us at hello@lemonhone.com with your requirements

  • Receive a custom quotation and estimated timeline

  • Confirm and proceed with production and shipping

Shipping options: Small batches via express couriers; large orders via sea freight (full container or consolidation).

  • Cotton-linen and polyester curtains: Gentle machine wash or hand wash below 30°C

  • Velvet, flocked, and silk curtains: Dry clean recommended

  • Iron at low temperatures (below 110°C) to prevent damage.

Minor creases may occur during shipping:

  • Hang the curtains for 3-5 days to allow wrinkles to fall naturally

  • Use a low-temperature steamer if needed (avoid direct contact with seams and trims).

1. Order Types

All Lemonhone curtains, window seat cushions, and related products are custom-made based on the specifications selected by the customer, including size, fabric, style, or custom requirements confirmed through CAD drawings and consultation.

We classify orders into two categories:

1.1 Standard Custom Orders

Orders placed directly on our website by selecting specifications such as dimensions, fabric, pleat style, and opening direction fall under this category.

Return & Refund Conditions:

  • If the product has a confirmed quality issue (e.g., size deviation beyond acceptable industry tolerance, fabric damage, or significant manufacturing defects), we will provide a free remake, replacement, or refund depending on the situation.

  • If the issue is caused by customer-side input errors (e.g., incorrect dimensions, wrong selections, or mismatched expectations), the product is not eligible for return or refund. Please review all selections carefully before placing your order.

Industry Tolerance Standard:
The industry-standard tolerance for handcrafted curtains is ±2.5 cm (approximately ±1 inch). Minor variations such as slight size deviations, stitching inconsistencies, or fabric creases are considered normal characteristics of handmade products and are not regarded as defects.

1.2 Designer Custom Orders

Orders placed through CAD drawings, customized quotations, fabric approvals, and professional consultation are considered designer-level custom orders.

Return & Refund Conditions:

  • Due to the high level of personalization, these orders are non-returnable and non-refundable, unless there is a confirmed major error (e.g., product differs significantly from approved specifications, incorrect materials, or major workmanship defects).

  • Lemonhone will conduct thorough confirmations before production begins, including fabric, dimensions, and pricing.

2. Quality Guarantee

If your order is found to have a clear quality defect, we offer:

  • Free remake

  • Free replacement

  • Or refund, based on your preference and the issue severity

To qualify for our quality guarantee, please contact us within 7 days of receiving the product and provide clear photo evidence. Our support team will review and respond promptly.

3. Return Packaging Requirements

If your return has been approved by Lemonhone:

  • If the product is damaged due to improper return packaging, Lemonhone reserves the right to refuse the return or deduct a partial refund based on the damage assessment.
  • Friendly Reminder: Please ensure that products are properly packaged when returning. If the items are damaged during return shipping due to improper packaging, Lemonhone reserves the right to refuse the return or deduct compensation accordingly.
    Please refer to our [Return & Refund Policy] page for full details.

Minor color variations between fabric dye lots are natural and common in textile production.
To ensure color consistency:

  • Purchase your full required quantity at once

  • Inform our customer service team if placing additional orders later

👉 Learn more in our [Fabric Batch Variations] page.

Yes, we offer international shipping to the USA, Australia, Europe, and more.
Shipping costs and times are automatically calculated at checkout.
Customs duties, if applicable, are the responsibility of the recipient.