At Lemonho, we are dedicated to providing high-quality curtains and reliable shipping services to customers worldwide. Whether you’re ordering custom drapes or fabric swatches, we aim to ensure a smooth delivery process from our factory to your door.

Nothing in this policy affects any rights you may have under applicable consumer protection laws in your country.

1. Order Processing Time

• 1.1 Order review & production scheduling

  • We usually complete the order review and place your order into our production schedule within about 24 hours after payment.

  • If you need to change your measurements or shipping address, please contact us as soon as possible (ideally within 24 hours of placing your order).

  • We will do our best to adjust the order before production begins, but once production has started, changes may no longer be possible or may incur additional costs.

  1.2 Custom products (curtains, blinds, Roman shades)

  • Production time is generally about 5–10 business days, depending on fabric, heading style and overall complexity.

  • Processing and production times may be slightly longer during public holidays or peak seasons.

2. Estimated Delivery Time

• Economy sea shipping: approx. 30–45 calendar days.

• Air shipping: approx. 7–15 calendar days (optional, extra fee).

• Standard shipping: approx. 7–20 business days.

• Sample shipping: fabric swatches sent via postal service, approx. 7–10 business days, usually no signature required.

Important note:

• Delivery time does not include customs clearance. Delays may occur due to customs inspections, public holidays, extreme weather or local conditions.

• For most orders, the total time from payment to delivery is usually around 2–4 weeks, including order processing, production and international shipping. Actual timeframes may vary by country, shipping method and customs clearance.

3. Shipping Costs

3.1 Curtains, Blinds & Hardware

• Australia: free shipping over AUD 152 (otherwise AUD 38.00).

• Singapore / Japan / South Korea: free over USD 100 (otherwise USD 25.00).

• USA / Canada / Israel / UAE / Saudi Arabia: free over USD 200 (otherwise USD 50.00).

• Europe (DE, FR, IT, ES, BE, NL, SE, DK, FI, NO, PL): free over EUR 186.00 (otherwise EUR 46.50).

Notes:

• Free shipping applies to our standard / economy shipping service (sea or rail, where available).

• Air shipping and express upgrades are optional and charged separately.

• Due to international exchange rate fluctuations and logistics cost variations, the above thresholds may change. Our system will automatically calculate the latest rate at checkout.

• Orders below the threshold will be charged shipping based on weight and location. Optional air shipping and express services are available at checkout with dynamic rates.

3.2 Fabric Swatches & Sample Booklets

• Shipping is included in the sample price.

• A rebate is applied automatically when you place a curtain order later, and a coupon will also be emailed to you.

4. Delivery Methods & Timing

• Swatches & small items:
  Shipped via postal service, no signature required, approx. 7–10 business days.

• Custom & finished curtains (when air or express shipping is selected):
  Shipped by trusted international couriers with door-to-door service. Typical air transit time is around 7–14 calendar days, depending on the destination.

• Special items (e.g. bamboo shades):
  Follow the product-specific lead time shown on the product page or in your quotation.

• Economy sea shipping:
  Approx. 30–45 calendar days (not available for all destinations).

Two-stage international delivery:

1. From our factory to the destination country via sea or other international line-haul services (including customs clearance).

2. Handover to a local courier for the final “last mile” delivery.

A tracking number is provided after shipment. Some countries require a signature on delivery—please ensure someone is available at the delivery address where required.

5. Customs & Import Duties

• All prices and shipping fees exclude VAT, customs duties or import taxes, unless explicitly stated otherwise.

• Buyers are responsible for paying any required charges in their own country.

• Lemonho is not responsible for customs delays, inspections or additional fees imposed by customs or local carriers.

For an approximate idea of potential import duties and taxes, you may use a reputable global customs estimation tool (for example, an online duty calculator such as SimplyDuty). These tools provide estimates only and are not controlled by Lemonho.

6. Shipping Address Accuracy

• Please ensure your shipping address is complete and accurate, including:

  • recipient name

  • street address

  • postal code

  • contact phone number

• We are not responsible for delays, non-delivery or losses caused by incorrect or incomplete addresses.

• Any reshipping or address correction fees are borne by the customer.

• If the package has already been shipped, rerouting may incur additional charges.

7. Shipping Confirmation & Tracking

• You will receive an email with a tracking number after your order is shipped.

• Where possible, we also send email updates at key milestones, such as:

  • order confirmation

  • production started

  • order shipped

  • arrival in the destination country / customs cleared

  • handover to the local courier (where available)

• You can track your parcel on the courier’s official website or a trusted tracking platform.

• Some shipments require a signature on delivery—please follow the tracking updates and local courier instructions.

8. Delivery Issues & Refused Shipments

If delivery fails due to an incorrect address or recipient absence, any return, re-delivery or storage costs charged by the carrier may be passed on to you.

Refused packages without confirmed product quality issues are normally not eligible for refunds, unless we explicitly agree in writing to treat your case as an exception under our Return & Refund Policy.

For full terms and conditions related to returns, remakes and refunds, please refer to our Return & Refund Policy.

Once the tracking status shows “Delivered”, the order will generally be treated as completed under this Shipping & Delivery Policy and our Return & Refund Policy, unless otherwise required by applicable consumer protection laws or payment provider policies.

9. Lost or Undelivered Packages

If your order appears to be lost or not delivered, please contact us with your order number and tracking number as soon as possible. We will assist in investigating with the courier and, if the package is confirmed lost, arrange a replacement shipment or other appropriate solution in line with this policy and our Return & Refund Policy.

Once a package is marked “delivered” by the shipping carrier, the order will generally be treated as completed under this policy. Further loss, theft or claims after delivery are normally not covered by Lemonho, except where required by applicable law or by your payment provider’s policies.

10. Contact Us

If you have any questions regarding shipping, fees or tracking, please contact us:

Email (Primary):hello@lemonho.com

Support ticket:Create a Support Ticket

We are committed to delivering a smooth, transparent and professional global shipping experience.

11. Effective Date

This Shipping & Delivery Policy is effective as of November 17, 2025 and may be updated from time to time. Any changes will be reflected on this page with an updated effective date.