Lemonhone Curtain Shipping & Delivery Policy

At Lemonhone, we are dedicated to providing high-quality curtains and reliable shipping services to customers worldwide.
Whether you’re ordering custom drapes or fabric swatches, we ensure a smooth delivery process from our factory to your door.

1. Order Processing Time

  • Standard Orders: Processed within 3–5 business days after payment.
  • Custom Products (curtains, blinds, Roman shades): Production takes approximately 7–15 business days, depending on complexity.
  • Processing may be delayed during public holidays or promotional events.

2. Estimated Delivery Time

  • Economy Sea Shipping: Approx. 30–45 calendar days.
  • Air Shipping: Approx. 7–15 calendar days (optional, extra fee).
  • Standard Shipping: Approx. 7–20 business days.
  • Sample Shipping: Fabric swatches sent via postal service, approx. 7–10 business days, no signature required.

Note: Delivery time does not include customs clearance. Delays may occur due to customs, public holidays, or local conditions.

3. Shipping Costs

For Curtains, Blinds & Hardware:

  • Australia: Free shipping over AUD 152 (standard: AUD 38.00)
  • Singapore / Japan / South Korea: Free over USD 100 (standard: USD 25.00)
  • USA / Canada / Israel / UAE / Saudi Arabia: Free over USD 200 (standard: USD 50.00)
  • Europe (DE, FR, IT, ES, BE, NL, SE, DK, FI, NO, PL): Free over EUR 186.00 (standard: EUR 46.50)

Note: Due to international exchange rate fluctuations and logistics cost variations, the above thresholds may change. Our system will automatically calculate the latest rate at checkout.

  • Orders below the threshold will be charged shipping based on weight and location.
  • Optional air shipping available at checkout with dynamic rates.

For Fabric Swatches & Sample Booklets:

  • Free shipping included in the sample price.
  • Rebate applied automatically when ordering curtains later. A coupon will also be emailed.

4. Delivery Methods & Timing

  • Swatches & small items: Postal shipping, no signature, approx. 7–10 business days.
  • Custom & finished curtains: Delivered by DHL / FedEx / UPS, door-to-door, approx. 7–14 business days.
  • Special items (e.g. bamboo shades): Follow product-specific lead time.
  • Economy sea shipping: Approx. 30–45 calendar days (not available everywhere).

Tracking number provided after shipment. Some countries require signatures on delivery—please ensure availability.

5. Customs & Import Duties

  • All prices and shipping fees exclude VAT, customs duties, or import taxes.
  • Buyers are responsible for paying any required charges in their country.
  • Lemonhone is not responsible for customs delays or fees.

For more on import duties, please refer to this global customs estimation tool:
🌐 SimplyDuty Import Duty Calculator

6. Shipping Address Accuracy

  • Ensure your address is complete and accurate (including recipient, postal code, phone).
  • We are not responsible for delays or losses caused by incorrect addresses.
  • Any reshipping or address correction fees are borne by the customer.
  • If the package is already shipped, rerouting may incur additional charges.

7. Shipping Confirmation & Tracking

  • You will receive an email with a tracking number after your order is shipped.
  • Track your parcel on the courier’s official website or tracking platform.
  • Some shipments require a signature on delivery—please follow updates.

8. Delivery Issues & Refused Shipments

  • If delivery fails due to incorrect address or recipient absence, return and re-delivery costs will apply.
  • Refused packages without confirmed product quality issues are not eligible for refunds.
    For full terms and conditions, please refer to our
    Return & Refund Policy.
  • Once tracking shows “Delivered”, the order is considered complete and final, and Lemonhone will not issue further refunds or replacements.

9. Lost or Delayed Packages

  • If a package is lost or stuck in transit, contact us immediately.
  • We’ll assist in investigating with the courier and arrange reshipment if needed.
  • Once marked “Delivered,” Lemonhone cannot issue further refunds or reships.

10. Contact Us

If you have any questions regarding shipping, fees, or tracking, please contact us:

We are committed to delivering a smooth, transparent, and professional global shipping experience.