Privacy Policy

Lemonho is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read the following carefully to understand our data practices.

 


1.1 Information We Collect

When you use our website, we may collect the following information:

  • Account registration details (name, email address, phone number, shipping address, etc.)

  • Billing and shipping information provided during checkout

  • Transaction details (payment methods, purchase history)

  • Customer service communications and feedback

  • Information collected through third-party platforms, such as social media or payment service providers


1.2 How We Use Your Information

We use your information to:

  • Process orders, payments, and shipments

  • Manage account registration and login

  • Ensure secure payment transactions

  • Provide customer service and support

  • Send marketing communications (such as promotions and new arrivals)

  • Comply with legal obligations and prevent fraud


1.3 Sharing and Disclosure of Information

We do not sell your personal information. However, we may share it in the following cases:

  • With third-party service providers (such as shipping companies, payment processors) to complete transactions or services

  • In compliance with legal requirements or governmental requests


1.4 Data Security and Storage

We implement reasonable security measures to protect your data:

  • Using SSL encryption to secure the payment process

  • Storing data on protected servers to prevent unauthorized access, leaks, or alterations

Please note that while we strive to protect your data, internet transmissions carry inherent risks.


1.5 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and deliver personalized marketing. These may include:

  • Google Analytics to understand how visitors use our site

  • Facebook Pixel and similar tools for advertising and retargeting

  • Essential cookies to enable secure checkout and core functionality

You may adjust your browser settings to block or delete cookies. However, some features of our website may not function properly without them.


1.6 Your Rights and Choices

You have the following rights:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of personal data (where applicable)

  • Withdraw consent for data processing

  • Opt-out of marketing communications (by contacting us)


1.7 Privacy of Minors

We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information upon notification.


1.8 International Data Transfers

Your information may be transferred and processed outside your country of residence (including but not limited to Australia, Europe, and the United States). We ensure that such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place to protect your information.


1.9 Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and take effect immediately. We encourage you to review this page regularly for updates.


1.10 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: hello@lemonhone.com

Effective Date: August 28, 2025