Privacy Policy

Lemonhone is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read the following carefully to understand our data practices.

When you use our website, we may collect the following information:

  • Account registration details (name, email address, phone number, shipping address, etc.)

  • Billing and shipping information provided during checkout

  • Transaction details (payment methods, purchase history)

  • Customer service communications and feedback
    We may also collect information through third-party platforms, such as social media or payment service providers.

We use your information to:

  • Process orders, payments, and shipments

  • Manage account registration and login

  • Ensure secure payment transactions

  • Provide customer service and support

  • Send marketing communications (such as promotions and new arrivals)

  • Comply with legal obligations and prevent fraud

We do not sell your personal information. However, we may share it in the following cases:

  • With third-party service providers (such as shipping companies, payment processors) to complete transactions or services

  • In compliance with legal requirements or governmental requests

We implement reasonable security measures to protect your data:

  • Using SSL encryption to secure the payment process

  • Storing data on protected servers to prevent unauthorized access, leaks, or alterations
    Please note that while we strive to protect your data, internet transmissions carry inherent risks.

You have the following rights:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of personal data (where applicable)

  • Withdraw consent for data processing

  • Opt-out of marketing communications (by contacting us)

We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information upon notification.

We may update this Privacy Policy periodically. Changes will be posted on this page and take effect immediately. We encourage you to review this page regularly for updates.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Effective Date: April 29, 2025

Lemonhone Terms of Service

These Terms of Service apply to www.lemonhone.com and to services provided to customers in the U.S., Australia, Europe, the Middle East, and other regions.

Overview of your relationship with Lemonhone.

The Lemonhone website is operated by the Lemonhone team. Throughout the site, the terms “we,” “us,” and “our” refer to Lemonhone.
By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein.
If you do not agree to all the terms and conditions of this agreement, you may not access the site or use any services.
We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on our website. Your continued use after changes indicates acceptance.

Granting you limited access rights.

Lemonhone grants you a revocable, non-exclusive, non-transferable, limited license to access and use our website strictly in accordance with these Terms.
You agree not to misuse the platform, engage in unauthorized distribution, reverse-engineering, or other activities that may harm Lemonhone’s interests.
Violation of any provision may result in immediate termination of your access.

How we process your transactions.

By purchasing a product from Lemonhone, you agree to pay all charges associated with your order, including applicable taxes and shipping fees.
All transactions are processed securely via trusted third-party payment providers. We accept major credit cards and other payment methods indicated at checkout.
Prices and availability of products are subject to change without prior notice.
You are responsible for ensuring that all payment information you provide is accurate and up-to-date.

Can I return or exchange my purchase? What is your policy?

1. Order Types

All Lemonhone curtains, window seat cushions, and related products are custom-made based on the specifications selected by the customer, including size, fabric, style, or custom requirements confirmed through CAD drawings and consultation.

We classify orders into two categories:

1.1 Standard Custom Orders

Orders placed directly on our website by selecting specifications such as dimensions, fabric, pleat style, and opening direction fall under this category.

Return & Refund Conditions:

  • If the product has a confirmed quality issue (e.g., size deviation beyond acceptable industry tolerance, fabric damage, or significant manufacturing defects), we will provide a free remake, replacement, or refund depending on the situation.

  • If the issue is caused by customer-side input errors (e.g., incorrect dimensions, wrong selections, or mismatched expectations), the product is not eligible for return or refund. Please review all selections carefully before placing your order.

Industry Tolerance Standard:
The industry-standard tolerance for handcrafted curtains is ±2.5 cm (approximately ±1 inch). Minor variations such as slight size deviations, stitching inconsistencies, or fabric creases are considered normal characteristics of handmade products and are not regarded as defects.

1.2 Designer Custom Orders

Orders placed through CAD drawings, customized quotations, fabric approvals, and professional consultation are considered designer-level custom orders.

Return & Refund Conditions:

  • Due to the high level of personalization, these orders are non-returnable and non-refundable, unless there is a confirmed major error (e.g., product differs significantly from approved specifications, incorrect materials, or major workmanship defects).

  • Lemonhone will conduct thorough confirmations before production begins, including fabric, dimensions, and pricing.

2. Quality Guarantee

If your order is found to have a clear quality defect, we offer:

  • Free remake

  • Free replacement

  • Or refund, based on your preference and the issue severity

To qualify for our quality guarantee, please contact us within 7 days of receiving the product and provide clear photo evidence. Our support team will review and respond promptly.

3. Return Packaging Requirements

If your return has been approved by Lemonhone:

  • If the product is damaged due to improper return packaging, Lemonhone reserves the right to refuse the return or deduct a partial refund based on the damage assessment.
  • Friendly Reminder: Please ensure that products are properly packaged when returning. If the items are damaged during return shipping due to improper packaging, Lemonhone reserves the right to refuse the return or deduct compensation accordingly.
    Please refer to our [Return & Refund Policy] page for full details.

Protecting our creations.

All content on Lemonhone’s website—including text, images, graphics, logos, designs, and software—is the exclusive property of Lemonhone or its licensors and is protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, or exploit any part of the site without our prior written consent.

Our website and services are provided “as is” without warranties of any kind, express or implied.
We do not guarantee that the website will operate without errors, interruptions, or that it will always meet your expectations.
You use the website and services at your own risk.

To the maximum extent permitted by law, Lemonhone shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.
Our total liability shall not exceed the amount you paid for products or services.

We reserve the right to suspend or terminate your access to the website at any time for any reason, without prior notice.
You may also terminate your use by ceasing to access the website.

These Terms of Service are governed by the laws of [Insert Governing Country/Region], without regard to conflict of law principles.
Any disputes shall be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to arbitration.

We may revise these Terms of Service at any time.
Changes take effect immediately upon posting on our website.
We encourage you to review the Terms periodically.

If you have any questions about these Terms, please contact us at:

Effective Date: April 29, 2025