Privacy Policy

Lemonhone is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read the following carefully to understand our data practices.

When you use our website, we may collect the following information:

  • Account registration details (name, email address, phone number, shipping address, etc.)

  • Billing and shipping information provided during checkout

  • Transaction details (payment methods, purchase history)

  • Customer service communications and feedback
    We may also collect information through third-party platforms, such as social media or payment service providers.

We use your information to:

  • Process orders, payments, and shipments

  • Manage account registration and login

  • Ensure secure payment transactions

  • Provide customer service and support

  • Send marketing communications (such as promotions and new arrivals)

  • Comply with legal obligations and prevent fraud

We do not sell your personal information. However, we may share it in the following cases:

  • With third-party service providers (such as shipping companies, payment processors) to complete transactions or services

  • In compliance with legal requirements or governmental requests

We implement reasonable security measures to protect your data:

  • Using SSL encryption to secure the payment process

  • Storing data on protected servers to prevent unauthorized access, leaks, or alterations
    Please note that while we strive to protect your data, internet transmissions carry inherent risks.

You have the following rights:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of personal data (where applicable)

  • Withdraw consent for data processing

  • Opt-out of marketing communications (by contacting us)

We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information upon notification.

We may update this Privacy Policy periodically. Changes will be posted on this page and take effect immediately. We encourage you to review this page regularly for updates.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Effective Date: April 29, 2025

Lemonhone Terms of Service

These Terms of Service apply to www.lemonhone.com and cover the services we provide to customers in Oceania, Asia-Pacific, North America, the Middle East, and Europe.

Overview of your relationship with Lemonhone.

The Lemonhone website is operated by the Lemonhone team. Throughout the site, the terms “we,” “us,” and “our” refer to Lemonhone.
By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein.
If you do not agree to all the terms and conditions of this agreement, you may not access the site or use any services.
We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on our website. Your continued use after changes indicates acceptance.

Granting you limited access rights.

Lemonhone grants you a revocable, non-exclusive, non-transferable, limited license to access and use our website strictly in accordance with these Terms.
You agree not to misuse the platform, engage in unauthorized distribution, reverse-engineering, or other activities that may harm Lemonhone’s interests.
Violation of any provision may result in immediate termination of your access.

How we process your transactions.

By purchasing a product from Lemonhone, you agree to pay all charges associated with your order, including applicable taxes and shipping fees.
All transactions are processed securely via trusted third-party payment providers. We accept major credit cards and other payment methods indicated at checkout.
Prices and availability of products are subject to change without prior notice.
You are responsible for ensuring that all payment information you provide is accurate and up-to-date.

At Lemonhone, we are dedicated to providing high-quality curtains and reliable shipping services to customers worldwide.
Whether you’re ordering custom drapes or fabric swatches, we ensure a smooth delivery process from our factory to your door.

1. Order Processing Time

  • Standard Orders: Processed within 3–5 business days after payment.
  • Custom Products (curtains, blinds, Roman shades): Production takes approximately 7–15 business days, depending on complexity.
  • Processing may be delayed during public holidays or promotional events.

2. Estimated Delivery Time

  • Economy Sea Shipping: Approx. 30–45 calendar days.
  • Air Shipping: Approx. 7–15 calendar days (optional, extra fee).
  • Standard Shipping: Approx. 7–20 business days.
  • Sample Shipping: Fabric swatches sent via postal service, approx. 7–10 business days, no signature required.

Note: Delivery time does not include customs clearance. Delays may occur due to customs, public holidays, or local conditions.

3. Shipping Costs

For Curtains, Blinds & Hardware:

  • Australia: Free shipping over AUD 152 (standard: AUD 38.00)
  • Singapore / Japan / South Korea: Free over USD 100 (standard: USD 25.00)
  • USA / Canada / Israel / UAE / Saudi Arabia: Free over USD 200 (standard: USD 50.00)
  • Europe (DE, FR, IT, ES, BE, NL, SE, DK, FI, NO, PL): Free over EUR 186.00 (standard: EUR 46.50)

Note: Due to international exchange rate fluctuations and logistics cost variations, the above thresholds may change. Our system will automatically calculate the latest rate at checkout.

  • Orders below the threshold will be charged shipping based on weight and location.
  • Optional air shipping available at checkout with dynamic rates.

For Fabric Swatches & Sample Booklets:

  • Free shipping included in the sample price.
  • Rebate applied automatically when ordering curtains later. A coupon will also be emailed.

4. Delivery Methods & Timing

  • Swatches & small items: Postal shipping, no signature, approx. 7–10 business days.
  • Custom & finished curtains: Delivered by DHL / FedEx / UPS, door-to-door, approx. 7–14 business days.
  • Special items (e.g. bamboo shades): Follow product-specific lead time.
  • Economy sea shipping: Approx. 30–45 calendar days (not available everywhere).

Tracking number provided after shipment. Some countries require signatures on delivery—please ensure availability.

5. Customs & Import Duties

  • All prices and shipping fees exclude VAT, customs duties, or import taxes.
  • Buyers are responsible for paying any required charges in their country.
  • Lemonhone is not responsible for customs delays or fees.

For more on import duties, please refer to this global customs estimation tool:
🌐 SimplyDuty Import Duty Calculator

6. Shipping Address Accuracy

  • Ensure your address is complete and accurate (including recipient, postal code, phone).
  • We are not responsible for delays or losses caused by incorrect addresses.
  • Any reshipping or address correction fees are borne by the customer.
  • If the package is already shipped, rerouting may incur additional charges.

7. Shipping Confirmation & Tracking

  • You will receive an email with a tracking number after your order is shipped.
  • Track your parcel on the courier’s official website or tracking platform.
  • Some shipments require a signature on delivery—please follow updates.

8. Delivery Issues & Refused Shipments

  • If delivery fails due to incorrect address or recipient absence, return and re-delivery costs will apply.
  • Refused packages without confirmed product quality issues are not eligible for refunds.
    For full terms and conditions, please refer to our
    Return & Refund Policy.
  • Once tracking shows “Delivered”, the order is considered complete and final, and Lemonhone will not issue further refunds or replacements.

9. Lost or Delayed Packages

  • If a package is lost or stuck in transit, contact us immediately.
  • We’ll assist in investigating with the courier and arrange reshipment if needed.
  • Once marked “Delivered,” Lemonhone cannot issue further refunds or reships.

10. Contact Us

If you have any questions regarding shipping, fees, or tracking, please contact us:

We are committed to delivering a smooth, transparent, and professional global shipping experience.

Can I return or exchange my purchase? What is your policy?

1. Order Types

All Lemonhone curtains, window seat cushions, and related products are custom-made based on the specifications selected by the customer, including size, fabric, style, or custom requirements confirmed through CAD drawings and consultation.

We classify orders into two categories:

1.1 Standard Custom Orders

Orders placed directly on our website by selecting specifications such as dimensions, fabric, pleat style, and opening direction fall under this category.

Return & Refund Conditions:

  • If the product has a confirmed quality issue (e.g., size deviation beyond acceptable industry tolerance, fabric damage, or significant manufacturing defects), we will provide a free remake, replacement, or refund depending on the situation.

  • If the issue is caused by customer-side input errors (e.g., incorrect dimensions, wrong selections, or mismatched expectations), the product is not eligible for return or refund. Please review all selections carefully before placing your order.

Industry Tolerance Standard:
The industry-standard tolerance for handcrafted curtains is ±2.5 cm (approximately ±1 inch). Minor variations such as slight size deviations, stitching inconsistencies, or fabric creases are considered normal characteristics of handmade products and are not regarded as defects.

1.2 Designer Custom Orders

Orders placed through CAD drawings, customized quotations, fabric approvals, and professional consultation are considered designer-level custom orders.

Return & Refund Conditions:

  • Due to the high level of personalization, these orders are non-returnable and non-refundable, unless there is a confirmed major error (e.g., product differs significantly from approved specifications, incorrect materials, or major workmanship defects).

  • Lemonhone will conduct thorough confirmations before production begins, including fabric, dimensions, and pricing.

2. Quality Guarantee

If your order is found to have a clear quality defect, we offer:

  • Free remake

  • Free replacement

  • Or refund, based on your preference and the issue severity

To qualify for our quality guarantee, please contact us within 7 days of receiving the product and provide clear photo evidence. Our support team will review and respond promptly.

3. Return Packaging Requirements

If your return has been approved by Lemonhone:

  • If the product is damaged due to improper return packaging, Lemonhone reserves the right to refuse the return or deduct a partial refund based on the damage assessment.
  • Friendly Reminder: Please ensure that products are properly packaged when returning. If the items are damaged during return shipping due to improper packaging, Lemonhone reserves the right to refuse the return or deduct compensation accordingly.
    Please refer to our [Return & Refund Policy] page for full details.

Protecting our creations.

All content on Lemonhone’s website—including text, images, graphics, logos, designs, and software—is the exclusive property of Lemonhone or its licensors and is protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, or exploit any part of the site without our prior written consent.

Our website and services are provided “as is” without warranties of any kind, express or implied.
We do not guarantee that the website will operate without errors, interruptions, or that it will always meet your expectations.
You use the website and services at your own risk.

To the maximum extent permitted by law, Lemonhone shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.
Our total liability shall not exceed the amount you paid for products or services.

We reserve the right to suspend or terminate your access to the website at any time for any reason, without prior notice.
You may also terminate your use by ceasing to access the website.

These Terms of Service are governed by the laws of [Insert Governing Country/Region], without regard to conflict of law principles.
Any disputes shall be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to arbitration.

We may revise these Terms of Service at any time.
Changes take effect immediately upon posting on our website.
We encourage you to review the Terms periodically.

If you have any questions about these Terms, please contact us at:

Effective Date: April 29, 2025